It’s not as bad as what the media made most believe.

More answers about our first software update

Contrary to some of the gloomy headlines out there, our preliminary internal data paint a very different picture about update progress:

- 90 percent of people who’ve received an update notification have installed the new software patch successfully. (So when your turn to download it arrives, chances are good this will be a non-event.)

- Of the 10 percent who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space. Luckily, both are easy to fix.

Has the update process gone perfectly? No—but few large-scale software updates ever do, and the engineering team here was prepared. Of course, when it’s your phone that’s having a problem—or you’re the one waiting—it’s still aggravating. That’s why we’re committed to learning from our first update and improving the process. We know we have work to do, and we won’t be satisfied until you are.