Airbnb set to become a Social Media Case Study

Lots of talk today on Airbnb's high-handedness in the ransacking of a user's house. Airbnb has not realized that Social Media can be brutal and if you throw in the traditional Media mix, serious damage ensues. Soon it will be a SM case study on how to manage such fires.

Airbnb Nightmare: No End In Sight

And since June 30? On this same day, I received a personal call from one of the co-founders of Airbnb. We had a lengthy conversation, in which he indicated having knowledge of the (previously mentioned) person who had been apprehended by the police, but that he could not discuss the details or these previous cases with me, as the investigation was ongoing. He then addressed his concerns about my blog post, and the potentially negative impact it could have on his company’s growth and current round of funding. During this call and in messages thereafter, he requested that I shut down the blog altogether or limit its access, and a few weeks later, suggested that I update the blog with a “twist" of good news so as to “complete[s] the story”.